Returns and Exchanges
SWUZA has a 100% Satisfaction Guarantee on all new products we sell on our sites, except for outdoor electronics, which must be returned within 90 days of purchase.
Outdoor electronics include but are not limited to:
- Wind, water, and solar devices.
- Activity monitors,
- GPS-enabled devices,
- Emergency-communications devices
Whether you made your purchase through the website, at the SWUZA online store (eBay / Amazon), or through phone/mail order, you may:
Return or exchange new product purchases (products must be returned in new and/or unworn condition, with all original packaging) by mail subject to any contrary terms imposed on your purchase (e.g., some of our “close out” items say “no return” or the like) and provided that you follow the instructions below:
- Send an email to email@example.com to request a return authorization (RA).
- Receive return shipping label.
- Print return label and affix to the package.
- Include the return authorization (RA) form in the package.
- Drop package at the shipping facility.
Returns may make you ineligible for promotions and we reserve the right to require identification, proof of purchase, or additional verifiable information to help SWUZA locate the purchase in our records. If a gift certificate or card, voucher, coupon or payment mechanism other than a credit or debit card was used to pay the original price, or if the purchase was part of a special offer that is not in effect when the return is made, we may give you a merchandise credit. After we have received your valid return (products must be returned in new and unworn condition, with all original packaging), we will provide one of the following within a reasonable time:
- An exchange of merchandise for the item returned
- A non-transferable merchandise credit,
- A non-transferable gift certificate or gift card,
- A credit to the payment card used to pay for the product
- A check
or another remedy that we determine in good faith is appropriate in the circumstances. If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange or to impose different or additional conditions, including (without limitation) basing our response on the current sales price.
If you believe a product sold by SWUZA has a condition or defect that might make it unsafe, please report this safety concern immediately to firstname.lastname@example.org
Payment: Credit for Refunds
Only valid credit cards or another payment method acceptable to us may be used and all refunds will be credited to the same card or, at our discretion, another payment method. By submitting your order, you represent and warrant that you are authorized to use the designated card or payment method and you authorize us to charge your order (including taxes, shipping, handling, and any other amounts described on the Sites) to that card or other payment method. If the card (or other payment method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or canceled automatically. You must resolve any problem we encounter in order to proceed with your order.